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How can you have a conversation when you’re not listening?
The other day I called the CEO from my cell phone in the car (using hands-free!), and while I could hear everything he was saying, he could not hear me at all. The call ended with the feeling that we...
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How can better workforce communication improve operational results?
Over the years I’ve taken many management courses that dealt with communication and the best way to get my message across. Basic lessons like clear concise writing, proper structure of the opening,...
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Is your ear to the corn?
In the summer months you cannot help but think of baseball. And when I think of baseball I almost always think of Ray Kinsella in “Field of Dreams” hearing the low encouraging whisper coming from the...
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Why pictures are gold to retail workforce managers.
“A picture is worth a thousand words” is an old saying that refers to the idea that complex information can be conveyed with just a single still image. Indeed, anyone who’s ever looked at a famous...
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Love Natural Insight For Retail Execution? Tell Us Why to Win Cash!
The holidays are just around the corner which means two things: it’s time to reflect upon the things that we’re most grateful for, and it’s time to find some extra cash for holiday spending. At Natural...
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Need to Improve Retail Execution? Listen to the Voice of Your Employees.
When it comes to retail execution, there are two different ways to “do it” – where “it” refers to the blocking and tackling necessary to schedule retail employees, track time and attendance,...
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How To Get Retail Store Managers Out Of The Closet
If you’re anything like most specialty retailers, then your store managers are probably spending too much time in the closet (or in the back room) fighting with unwieldy spreadsheets in an attempt to...
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Top 10 Reasons Specialty Retailers Love NI 2.0
Just wrapped up a super successful #NRF14 Big Show in New York City. So many things to say…so little time to say it. So, in the spirit of brevity…and in honor of New York’s own David Letterman, here...
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